Return Policy
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund with a commitment to a return policy.
RETURNS PERIOD
We adhere to a return period of 14 days during which the customer can return their package without giving any reason. These 14 days begin when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
RETURN CONDITIONS
All items must be returned to us in an unworn and unwashed condition, suitable for resale, with the tags still attached to the item. Shipping costs are non-refundable.
RETURN COSTS
Return costs are the responsibility of the customer and depend on the courier and the country from which you are returning your package.
RETURN PROCESSING TIME
If you indicate that you wish to exchange a product when registering your return, we will start processing it immediately. This way, we can ensure that your exchange is completed within a few days.
Submit your request
The only way to proceed with your request is to submit a return and refund application through this application
- https://www.rossantro.com/return-request/
We strive to process returns as quickly as possible. Once we have received your return in our warehouse, we will process it within 10 working days. You can track your return using the tracking information provided with your return shipment to see when the package has arrived at our warehouse. From that moment, the 10 working days begin. Once the refund has been processed, you will receive a notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
